DirectTV agrees to $13.25M settlement, restitution
DirectTV customers in Georgia could qualify for a financial settlement or other restitution under terms of a deal announced Wednesday.
The satellite-TV provider and 49 states settled claims of deceptive and unfair sales practices, including renewing sports packages without customers’ knowledge, failing to properly disclose terms of new contracts and substituting cash-back deals with bill credits, according to Gov. Sonny Perdue’s Office of Consumer Protection.
The settlement requires DirectTV to clearly disclose all contract terms, replace defective equipment at no cost other than shipping, and give customers advance notice of new fees, among other terms.
The deal covers activity after Jan. 1, 2007. Consumers must file a complaint by June 9, 2011, to qualify for restitution. Complaints may be filed with the Office of Consumer Protection or with DirectTV.